We truly hope that when your HANDTECHINDIA order arrives, it is exactly what you were looking forward to. Every product is carefully handcrafted, checked before dispatch, and packed with attention to detail. However, if something isn’t right, we believe resolving the issue should be just as simple as placing the order.
This Returns and Exchanges Policy explains how we handle returns, refunds, exchanges, and cancellations. Our team is committed to offering a fair and transparent process, ensuring you receive the support you need whenever an issue arises.
If your return is required because we sent the wrong item or the product arrived damaged or defective, we will bear the return shipping cost.
For all other approved returns, the return shipping charges will be the customer’s responsibility.
Before sending any item back, please contact our support team to obtain return authorisation. Returns sent without prior approval may not be accepted.
Once your returned product reaches us, our team will inspect it to confirm that it meets the return requirements.
After the inspection is complete:
If additional information is required during the inspection process, our team will contact you promptly.
We are happy to replace products in the following situations:
All exchanges are subject to product availability. If a replacement is available, we will process it as quickly as possible. If the product is no longer in stock, we will discuss the available options with you, including a refund where applicable.
We recommend inspecting your order as soon as it is delivered.
If you receive a damaged product or the wrong item, please notify us within 48 hours of delivery. To help us resolve the issue quickly, kindly send us:
This information allows our team to review the issue promptly and arrange the most suitable solution, including a replacement, exchange, or refund.
Orders can be cancelled for a full refund before they have been dispatched.
Once an order has been shipped, cancellation is no longer possible. If your order qualifies under our return policy after delivery, you may submit a return request and our team will guide you through the process.
If your refund has not appeared within the expected timeframe, we recommend checking your bank account or credit card statement first.
Since processing times vary between banks and payment providers, you may also wish to contact them directly for an update.
If you still require assistance, please get in touch with us. We will be happy to help you track the status of your refund.
If you have any questions about returns, exchanges, or refunds, please feel free to contact us.
HANDTECHINDIA
Email: support@handtechindia.com
Website: https://handtechindia.com
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)
Customer satisfaction is important to us. If there is an issue with your order, our team will carefully review your request and work towards the most suitable solution. We appreciate the trust you place in HANDTECHINDIA and thank you for supporting handmade products created by skilled Indian artisans.
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